Frequently Asked Questions
If you need to reach us, Send us an email at Info@BlkSpiritualist.com.
You can also reach Us via our Contact Us form.
MY ORDER
Can I Change or Cancel an Order I just placed?
Unfortunately, We are unable to make changes to your order once it is placed.
However, complete our Contact US Form or send us an Email at Info@BlkSpiritualist.com so our team can look into your order details.
Can I add items to my order or make changes once I've checked out and submitted payment?
Unfortunately, We are unable to make changes to your order once it is placed.
SHIPPING & DELIVERY
Where is My Order?
Orders are processed and fulfilled in the order they are received
No Order Processing occurs on Saturday, Sunday, or Holidays.
At this time, Blk Spiritualist, does NOT ship Internationally.
Where can I find my tracking information?
All tracking information will be emailed to you as soon as your order is shipped.
Do You Ship Internationally?
At this time, Blk Spiritualist, does NOT ship Internationally.
How do I Change my Delivery Address on a Order I just placed?
Please Contact US or email US at Info@BlkSpiritualist.com as soon as possible.
Please note, once your order is shipped, We cannot make changes to the delivery address.
My Order Tracking status just says IN TRANSIT. How do I locate my package?
If Your tracking information has not moved or been updated for more than 72 hours; Contact US or email US at Info@BlkSpiritualist.com and someone from our team will look into your order details.
Please Note: Blk Spiritualist is NOT responsible for any lost or stolen packages.
What do I do if My Package was Lost or Stolen?
To report a lost package, please contact the carrier used to file a claim.
Please Note: Blk Spiritualist is NOT responsible for any lost or stolen packages.
RETURNS & EXCHANGES
Can I return an item I just purchased?
Due to the nature of the products, we do not accept returns of the following:
All Crystals: Rough, tumbled, clusters, points
Books & Publications: Books & Publications. * Decks may be returned if they are sealed in the original packaging.
Other products may be returned or exchanged within 14 days of purchase. Items must be in original condition with no signs of use or wear.
Return postage is the responsibility of the Returner.
How do I initiate the return process for an order I placed?
Please Contact US or email US at Info@BlkSpiritualist.com to initiate or inquire about a return.
Do You offer or provide the return shipping labels?
Return postage is the responsibility of the Returner.